Return Policy: Alaric4x4 understands the customer decision processes and the unprecedented outcomes that may affect a purchased product before and after it reaches the buyer. For this reason, we offer a 30-day return policy on all our products.
Our policy allows you to return products within 30 days of the purchase date for a full refund of the original price. The return item must be in new and working condition as well as in its original packaging. Alaric4x4 does not provide return shipping labels for returns. Please include all original items in your return shipment. Incomplete returns may not be eligible for a full refund. No returns will be accepted after 30 days have passed. A 15% restocking fee may be applied to return items.
Refunds will be applied to the original payment method that was used and are generally issued within 3 business days of receiving all returned items. Depending on which bank the customer belongs to, they may require additional processing time to reflect the refund to your account.
Warranty and Defective Returns: Our warranty covers defective or malfunctioning products, and products that were damaged during shipping. If you have been issued one of these products, we may request you return the defective part to us. In these cases, Alaric4x4 will pay for the return shipping labels.
Alaric4x4 has a 1-year warranty for all our LED lights, and lighting equipment—and a 2-year warranty for all car and auto parts. The warranty starts on the date of original purchase, and ends one year after the date of original purchase—even if it was replaced during that warranty period.
If a product is found to be defective or malfunctioning, Alaric4x4 requires photo documentation and order confirmation to expedite the warranty process.
All replacement orders issued 180 days after the initial purchase date will be charged for shipping. For return items over 6 months past their purchase date we can only offer a partial refund. Our warranty does not cover misuse—or general wear and tear—of Alaric4x4 products; all products are for their intended purposes only.